Changed your mind? You can undo a cancellation, or subscribe again after your plan has ended. Your work is still there. If your plan shows "Cancelling" (access hasn't ended yet) Go to Settings → Billing. Click Resume subscription. Your plan carries on as normal and nothing changes. If your access has already ended Go to Settings → Billing. Click Subscribe yearly or Subscribe monthly. All your classes, students and feedback come straight back.

You can cancel at any time. You keep full access until the end of the period you've paid for, and your work is never deleted. Steps Click the round button with your initials (top right), then Settings. Click Billing. Scroll down to Cancel subscription. Click Cancel plan. Your plan now shows Cancelling, with the date your access ends. Good to know There's no "Are you sure?" step. Your plan is cancelled as soon as you click. Don't worry if you change your mind, though. See How to restart a cancelled subscription. You won't be charged again. After your access ends, your classes are locked, but everything is kept. Subscribe again at any time to pick up where you left off. Leaving because something isn't working? We'd love the chance to help. Email support@markmate.co.uk.

To download an invoice Click the round button with your initials (top right), then Settings, then Billing. Under Invoices, find the one you need and click PDF. Invoices are also emailed to you. The email address they go to is shown next to Invoices. To change your card Go to Settings → Billing. Click Manage subscription. A secure Stripe page opens. Update your payment method there.

If you're on the monthly plan, switching to yearly saves you £18 a year. Steps Click the round button with your initials (top right), then Settings. Click Billing. Under Billing cycle, next to Switch to yearly, click Switch plan. Check the details and confirm.

MarkMate is available monthly or yearly. Both plans include everything. Paying yearly saves you money. Plan Price Monthly £8.99 a month, cancel any time Yearly £89.90 a year (£7.49 a month), saving £18 Both plans include: unlimited classes, unlimited assessments, AI-assisted marking, the resource library, shared grade sets and priority support. Steps Click the round button with your initials (top right), then Settings. Click Billing. Click Subscribe yearly or Subscribe monthly. Enter your card details on the secure payment page (payments are handled by Stripe). Once payment goes through, you're taken back to MarkMate with full access. Buying for a school? Schools can be invoiced annually and pay by BACS.

At the end of your 14 days, you'll need to subscribe to carry on using MarkMate. Nothing is deleted. Your classes, students, assessments and feedback are all kept safe, ready for when you subscribe. When your trial ends Your classes and marking are locked, and MarkMate takes you to the Billing page. You'll see Trial ended and the date it finished. Subscribe at any time to get straight back to your work, exactly as you left it. You're never charged automatically. You didn't give a card when you started, so the trial just stops. You only pay if you choose to subscribe.

You can try MarkMate free for 14 days, with full access to every feature. You don't need a card to start, and nothing is charged unless you choose to subscribe. Steps Go to the MarkMate sign-up page and click Create your account. Enter your First name, Last name and Email. Choose a Password and type it again in Confirm password. Click Create account. Check your inbox for an email from MarkMate and click the link to verify your email address. If it hasn't arrived, check your junk folder. Read the terms, then click Accept and continue. That's it. Your trial has started. Click New class to set up your first class. Good to know To see how long is left, click the round button with your initials (top right), then Settings, then Billing. It shows something like "Free trial · 9 days remaining · ends 14 Nov 2026". Trialling with colleagues? We can set up a trial for your whole department or school, with training. See Can my school or department trial MarkMate together?

MarkMate doesn't store any recordings of your voice. Your browser turns your speech into text, and only that text is sent to MarkMate to be written up as feedback. What happens to what you say While you talk, your browser's own speech recognition turns your voice into text. When you stop, that text is sent to MarkMate. MarkMate uses the text to write and place your feedback. The feedback appears in the boxes for you to check, change and save. Tips Avoid saying anything you wouldn't write in a student's feedback. Everything you say ends up as text. The microphone is only on while you're recording, when you can see the timer and the red stop button.

MarkMate usually places spoken feedback under the right heading, but sometimes it can't be sure. When that happens, it puts the comment in General feedback rather than guessing, so nothing is lost. Everything went into General feedback, with a message "Couldn't place your voice note, so it's in General feedback" or "That recording didn't reach MarkMate, so it's in General feedback": something went wrong while sorting your recording. Your words are safe in General feedback. Cut and paste them into the right boxes, or try recording again. "That recording is too long to place. Try a shorter one.": keep each recording to one student, and try to be a bit more concise. Some comments landed under the wrong heading Start each point with what it's about: "For question three…" Add a description in each heading's What to look for, especially if headings have short names like Q1 or AO2. Cut and paste the comment into the right box before saving. Words were misheard Speech recognition isn't perfect, especially with names, subject words or background noise. Always read through before saving. Speaking clearly, in a quiet room, with a headset if you have one, helps a lot. "Nothing placed" MarkMate didn't hear anything it could turn into feedback. Check your microphone and try again.

If the voice buttons are greyed out, nothing happens when you talk, or you see an error, it's usually one of these. The button is greyed out and says "Needs Chrome, Edge or Safari" Your browser doesn't support voice. Open MarkMate in Google Chrome, Microsoft Edge or Safari. Firefox doesn't work for voice. "Microphone access is blocked — allow it in your browser to dictate." You (or your school's settings) have blocked the microphone for MarkMate. Click the padlock (or settings icon) on the left of the address bar. Find Microphone and change it to Allow. Refresh the page and try again. If it's still blocked, your school may have turned off microphone access. Ask your IT team. "No microphone was found." Your computer can't find a microphone. Check that your headset or microphone is plugged in, or that your laptop's built-in mic is switched on. Then refresh the page. "Dictation needs a connection and lost it." Voice needs an internet connection. Check you're online and try again. Whatever was heard before the connection dropped is kept. The button says "Wait until your voice note is placed" MarkMate is still sorting your last recording. Wait a moment for it to finish. It shows "Listening…" but no words appear Check the right microphone is selected in your computer's sound settings. Check your microphone isn't muted. Many laptops have a mute key or light. Move closer to the microphone and speak a little louder.