Voice feedback isn't working: microphone and browser problems
If the voice buttons are greyed out, nothing happens when you talk, or you see an error, it's usually one of these.
The button is greyed out and says "Needs Chrome, Edge or Safari"
Your browser doesn't support voice. Open MarkMate in Google Chrome, Microsoft Edge or Safari. Firefox doesn't work for voice.
"Microphone access is blocked — allow it in your browser to dictate."
You (or your school's settings) have blocked the microphone for MarkMate.
Click the padlock (or settings icon) on the left of the address bar.
Find Microphone and change it to Allow.
Refresh the page and try again.
If it's still blocked, your school may have turned off microphone access. Ask your IT team.
"No microphone was found."
Your computer can't find a microphone. Check that your headset or microphone is plugged in, or that your laptop's built-in mic is switched on. Then refresh the page.
"Dictation needs a connection and lost it."
Voice needs an internet connection. Check you're online and try again. Whatever was heard before the connection dropped is kept.
The button says "Wait until your voice note is placed"
MarkMate is still sorting your last recording. Wait a moment for it to finish.
It shows "Listening…" but no words appear
Check the right microphone is selected in your computer's sound settings.
Check your microphone isn't muted. Many laptops have a mute key or light.
Move closer to the microphone and speak a little louder.
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