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"Couldn't draft feedback": what to do

4 days ago
1 min read

If Draft feedback can't finish, MarkMate tells you why under the student's work. Here's what each message means.

Message

What to do

"Upload this student's work first."

Add their work under Student Work, then try again.

"Still reading this student's work. Try again in a minute."

The work has just been uploaded and MarkMate is still reading it. Wait a minute, then click Draft feedback again.

"We couldn't read [file name]. Remove the file or upload a clearer copy."

That file is too blurry, dark or damaged. Remove it and upload a better photo or scan.

"We couldn't read this work. Upload a clearer scan or a typed transcript."

MarkMate couldn't read enough of the work to mark it. Try clearer photos: good light, taken from directly above, the whole page in shot.

"Drafting was interrupted." or "Something went wrong while drafting. Try again."

Click Draft feedback again. If it keeps happening, contact support@markmate.co.uk.

Tips for photos that MarkMate can read

  • Use good light and avoid shadows across the page.

  • Hold your phone directly above the page, not at an angle.

  • Fit one page per photo, with the whole page in the picture.

  • Make sure the writing is in focus.

 
 
 

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