Remote Support

Need some help? Let’s connect!

If you are interested in using Mark Mate in your school or require support with an existing account, a remote support session could be just what you need!

REMOTE DEMONSTRATION

If you are interested in using Mark Mate in your school but would like to know more, we offer a remote demonstration where we can guide you through the features of Mark Mate and answer any questions you may have.

REQUEST REMOTE DEMONSTRATION

REMOTE TECHNICAL SUPPORT

If you are an existing user of Mark Mate and are experiencing any technical issues that cannot be fixed using our Support Page then book an appointment with our technical team and we’ll take a look with you.

REQUEST REMOTE SUPPORT

Request Remote Support

Please use the form below to request a remote support call with our technicians. We will contact you via the e-mail address provided to confirm your appointment. 
Remote support is offered Monday – Thursday only.

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Make Sure We Can Connect!

During a remote support session we will connect to your computer using a secure support application called ‘Splashtop SOS’ and help you on your machine. It is important to check that your school’s filtering system will allow the secure connection before requesting support.

Test My Connection Now